Subscriber Management System – (SMS):
Subscriber Management System is a combination of both hardware system and software system, with human activities that help in organising and operating the company & business.
Subscriber Management System helps to foster the service levels and efficiency of MSO’s prevailing business processes.
SMS is an absolute one-stop software solution for all types of cable TV operators. Subscriber management software is the only software or system for the cable TV operators which are having complete digital billing solution for viewers, best administration system with at the affordable price.
SMS maintains all subscribers relevant information like:
- Customer Creation
- Customer details like customer name, Prospect Assignment mobile, email, and address will be captured.
- Mandatory documents/KYC documents can be managed.
- Multiple devices can be assigned to a customer.
- Managing subscription history
- Customer segmentation
- Multi-room concept
- User Creation
- Customer 360 view
When you are operating a subscriber based business like Pay TV and Internet Services it is most important that your subscribers’ requirements are attended in a positive and prompt approach. You need to respond to customer requests like new connection, new channel requisitions, changing subscription packages, handling promotional plans efficiently or sometimes we need to respond to some basic general technical issues while ensuring that your processes are well streamlined.
As subscription-based businesses continue to evolve, Pay TV and Internet Services are seeking greater control and flexibility in terms of the plans they are able to offer their subscribers and how they’re priced.
The basic problem that carries us to the quality of links such as the cable tv subscriber management system, converged billing, application management, campaign management systems and many other products.
Business Process Management:
Organising business process in an efficient manner by categorising different types of customers on the basis of several factors such as package, location, payment process and so on.
With the Pay TV industry expected to serve 1.1 billion subscribers generating service revenues of $320.3 billion by 2019.
So, operators need to focus on a wide range of factors beyond content if they hope to remain profitable in a highly competitive market.
Managing Subscribers:
Managing Subscribers Managing subscriber profiles continues to become increasingly challenging for service providers. The primary requirement for high availability persists as user directories continue to grow on an unprecedented scale. Several service providers now manage varied systems for authentication, authorization, and accounting (AAA), conceivably on a shared basis, further hindering seamless service delivery.
Subscriber Management System also performs a crucial role in maximising average revenue per user (ARPU). Provide users with a choice of different services and levels of service – potentially an opt-in/opt-out- can help increase ARPU, but traffic management depending on the size of permutations and combinations can be a daunting task for subscriber management.
SMS Software provider can help service providers to expand their subscriber management systems by implementing traffic management strategies based on the subscriber profile.
Large IP devices support message-based calling, specifically designed for message protocols used in subscriber management software. The structure of a single Vibron holds up to four hot-swappable blades, which is able to support up to 64 million concurrent sessions – millions more than subscribers.
Large IP products and solutions are considerably more than high-availability load balancers. As a proxy for diverse subscriber management systems, Large IP devices can render interoperability for a single protocol, such as Diameter, or between protocols, such as Diameter, RADIUS, LDAP, and Active Directory.
While handling the subscriber’s data, the SDN intercepts inspect, directs, and transforms traffic. How large IP products and solutions modify session traffic can be customised using an event-driven scripting language. For example, an iRules script could be written to proxy to an existing RADIUS server and the IP Multimedia Subsystem’s (IMS) home subscriber server or other implementation of the IMS user profile server function.
Large IP helps simplify authentication, strengthen infrastructure, and overcome the costs by rendering dynamic, context-aware access control based on user identification. Large IP APM’s Visual Policy Editor makes it simple to create access control systems at layer 4 through layer 7 for either individuals or associations.Large IP APM also grants a form of single sign-on by accumulating and proxying user credentials throughout the entire session, giving users access to all authorised services outwardly the need for separate log-ins.
Analytics are also usable for the subscriber as well as application traffic details. Access to subscriber analytics helps operators fulfil client profiling, which can better maximise ARPU by benefiting on unique user needs and preferences. Service delivery statistics can be used by other devices or applications on the system for all from geo-based ad introduction to the caching of bandwidth-intensive video traffic or software updates.
The necessary assistance further enhances subscriber management inclinations. These services support progressive subscriber data, comprising of utilisation, location, and context to give service providers more granular, policy-based control over network and application usage.
The adjustability provided by iRules and iControl—a Web services-enabled open API— provide advanced forms of integration among the network operator’s AAA servers and third-party systems.
SMS for Pay TV is an industry level recurring billing & CRM framework intended for the automation of membership charging and right management for IPTV, VOD, OTT, PayTV, DTH, & Cable TV operators. It supports all the methods which are primarily necessitated by the cable service operators from customer acquisition, service entitlements and payments to customer retention management. Each module is securely integrated to assure that accurate information is shared across the modules to attain customer satisfaction.
Subscriber Management System servers:
SMS server is an essential part of cable tv digital headend system. It is the aggregate of hardware and software integrated with CAS (Conditional Access System) server.
There are a group of functions which Subscriber Management System server can provide:
(1) Subscribers Information
SMS server can do activate subscriber, deactivate subscriber, bulk subscriber suspend, bulk subscriber resume, blacklist STBs. It also manages the data of all the subscribers like subscriber name, subscriber Mobile Number, subscriber address etc.
These records can modernise whenever changes take place. For example, for the subscriber, SMS server generates the customer ID.
STB pairing role is also possible in the SMS server which determines STB product is paired with Smartcard product.
Seldom we want to replace the STB since STB can be faulty that is why externally altering the name of a customer and operator name we can use do supersede pairing by practising identical customer ID.
Subscriber Management System server can transship every subscriber detail in EXCEL, CSV or PDF format. So MSO can have this detail and can include his total number of subscribers.